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Common problem
1.What are the main advantages of powered slab clamps?
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A： The main advantages of the powered slab clamps are their automated operation and high efficiency. The hydraulic drive system makes the equipment easy to open and close, reducing operator fatigue and improving safety. It has a wide range of adaptability, capable of handling 8 to 550 tons of steel plates, and is made of high-strength alloy steel to ensure wear resistance and long life, reducing maintenance costs.
2.Can we customize the high-strength steel billet gripper according to our needs?
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A： Yes, our high strength billet grippers support customized services. Customers can customize the color according to brand requirements. We also provide multiple size options to suit different specific application scenarios.
3.What are the advantages of the automatic opening and closing mechanism of the high-strength steel billet gripper?
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A： The automatic opening and closing mechanism simplifies the operation process, reduces the burden of manual operation and improves work efficiency. This design is particularly important in the steel industry, ensuring smooth and safe work.
4.What are the technological advantages of Dalian Titanium Heavy Industry?
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A： Dalian Taiding Heavy Industry has strong technical R&D and manufacturing capabilities. With the internationally accepted CAD and MSC NASTRAN software, it can realize product modeling design, interference inspection and simulation analysis to ensure product quality and innovation.
5.What are the core products of Dalian Taiding Heavy Industry Co., Ltd.?
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A： The core products of Dalian Taiding Heavy Industry Co., Ltd. are material handling equipment, which are widely used in basic industries such as metallurgy, mining, energy, ports, chemicals, building materials, warehousing and urban construction. It is committed to providing efficient solutions to support the development of the national economy.
Terms and Conditions
1. Product quality assurance: We are committed to providing high-quality lifting equipment that meets national and international standards. All products are strictly tested to ensure performance and safety.
2. User privacy protection: We value user privacy and strictly abide by relevant laws and regulations to protect customer information from unauthorized access or disclosure.
3. Return and exchange are normal: If customers find quality problems after receiving the product, they can apply for return and exchange within the specified period.
4. After-sales service commitment: We provide comprehensive after-sales service to ensure that customers receive continuous support and assistance during use.
5. Legal Compliance Statement: The Company's business activities always comply with relevant laws and regulations to ensure business compliance and safeguard the rights and interests of customers.
Dalian Taiding Heavy Industry Co.,Ltd
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Technical Support
1. Provide comprehensive product development services to ensure that the design solution meets customer needs.
2. Provide professional technical consultation and solution optimization in the pre-sales stage to help customers choose suitable equipment.
3. Complete equipment installation and commissioning to ensure that the product can be put into use quickly.
4. Provide user training to ensure that customers are familiar with the equipment operation and maintenance procedures.
5. Provide regular maintenance and fault repair services to effectively extend the service life of equipment.
6. Support product upgrades to ensure continuous improvement of equipment performance to meet market changes.
7. Provide technical consulting services and promptly answer questions that customers encounter during use.
After-sales service
1. Dalian Taiding Heavy Industry Co., Ltd. provides one year of free warranty service for all products from the date of delivery to ensure the safety and performance of the products under normal use.
2. During the warranty period, if there are any product quality problems, customers can apply to the company for repair or replacement, and the response time is within 48 hours.
3. The after-sales service team will provide customers with professional technical support and solutions to ensure the normal operation and use effect of the product.
4. If customers need to extend the warranty period or purchase additional services, they can contact the company's sales department. The fees will be determined based on specific needs.
5. After-sales service does not include damage caused by improper operation by customers, natural disasters or other force majeure.
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Maintenance service
1. Provide professional lifting equipment maintenance and servicing services to ensure stable operation of the equipment.
2. Develop personalized maintenance plans based on customer needs to ensure the efficiency and safety of equipment.
3. Have an experienced technical team to provide timely and efficient on-site maintenance services.
4. Use advanced detection tools and technologies to quickly diagnose and repair equipment failures.
5. All maintenance services are recorded and reported in detail to ensure transparency and traceability.
6. Provide regular equipment inspection and maintenance services to extend equipment life and reduce failure rates.
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